What is an AI receptionist and how does it work?

What can an AI receptionist do?

Elena is the PULSE voice demo. The phone service is prepared with your opening hours, services, prices and instructions. A caller can ask a question, explain a request or look for an appointment without waiting for you to finish another task.

• Answer common questions with your business information.
• Collect the reason for calling and the contact details your team needs.
• Check availability and confirm appointments with Google Calendar connected.
• Email the full conversation to the person you choose.

How is it different from voicemail or a website chatbot?

Voicemail records a message for someone to deal with later. An AI receptionist can hold a conversation and answer questions during the call. A website chatbot does this in writing: the PULSE Concierge helps people who prefer to type on your website.

A human team remains important when a request needs judgement, an exception or information the assistant does not have. You decide which situations the assistant can handle and what it should collect for your team.

What does your business need to provide?

Start with current services, opening hours, prices, common questions and the way you want customers to be treated. For bookings, add the calendar, appointment lengths, available hours and booking rules.

The PULSE team prepares the service and tests it with you. This is also when we review your phone number, call forwarding options and any provider charges. Your approval comes before activation.

How should you test it?

Talk to Elena using a fictional business. Ask about a service, ask how booking works and try a question that needs a person. Listen for a clear answer and a sensible next step, not just a pleasant voice.

The public demo introduces the experience. Your own service is prepared and tested with your business information. For written enquiries, try the Concierge already on this website.