From “just asking” to the next step.
- Customer
I’m just looking. I’m not sure I need this.
- Elena
Of course, we can look at it together. Can you usually answer the phone when you’re with a customer?
- Customer
I return a lot of calls when I’ve finished.
- Elena
That way, you can give the person in front of you your full attention. I can answer callers in the meantime, help with their questions and leave you the conversation so you know how to follow up.
- Customer
And would you answer the way we do?
- Elena
With your services, your tone and your instructions. We can even prepare what to recommend in different situations. Give me a question you often get and let’s try how I would handle it.
- Customer
All right, let’s try.
Fictional example · Depends on configuration
Back to meet Elena
Elena is artificial intelligence.
